Communications Specialist

Responsibilities:

• Manage the coordination of client bulk communications, ensuring seamless delivery across various channels
• Work closely with internal Business Requestors to comprehend the background and context of communications, ensuring alignment with business objectives
• Review delivered forms, mailing content, and recipients' criteria to guarantee accuracy and relevance
• Engage with the Marketing team to enhance the look and feel of communications across both traditional and digital channels
• Collect and review critical data necessary for communication dispatch, including clients' distribution lists
• Ensure appropriate approvals are obtained before dispatching communications to clients, adhering to regulatory and internal guidelines
• Proactively address deficiencies, such as email bounce-backs and contact data gaps, in collaboration with Front Office representatives
• Maintain and track the Client Communication calendar, ensuring timely and accurate communication dispatches
• Update electronic client documents in the central repository, ensuring accessibility and accuracy
• Actively participate in various projects and initiatives focused on optimizing clients' experiences
• Share best practices and contribute to driving client-centric solutions within the team

Requirements:

• Fluency in spoken and written English is essential, with proficiency in Microsoft Office, especially MS Excel. Quick adaptability to new systems is crucial
• Ability to cope with ambiguity and change, showcasing high adaptability in a dynamic work environment
• Excellent verbal, written, and interpersonal skills with experience in working across all levels of the organization
• Proactive and self-driven, demonstrating initiative and a willingness to challenge the status quo for process optimization
• Strong team player with the ability to collaborate effectively with diverse stakeholders
• Strong time management and organizational skills. Ability to prioritize and manage multiple deadlines. Analytical mindset with robust problem-solving skills
• Degree educated, preferably in Business Management or Marketing; however, exceptional candidates with other qualifications will be considered
• Knowledge/experience of Banking and Wealth Management products and services would be beneficial
• Fluency in other languages would be beneficial

Offer:

• Private medical care
• Co-financing for the sport card
• Training & learning opportunities
• Constant support of dedicated consultant
• Team-building events organized by DCG
• Employee referral program