Technology Specialist - Operations and Service Management

Stanowisko: Technology Specialist - Operations and Service Management

Miejsce pracy: Kraków

Data dodania: 08.08.2022

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Technology Specialist - Operations and Service Management


  • Identifying potential bottlenecks and their underlying causes that affect the product and propose how to resolve them
  • Maintaining awareness of emerging cultures, methods/methodologies, best practices and evaluate them for applicability (DevOps, ITIL, MOF, SIAM, VeriSM, etc.)
  • Maintaining awareness of relevant technology platforms used in the Commerce domain and how they are deployed to build internal products and services (Dynamics 365, Hybris Commerce, Magento, Salesforce)
  • Ensuring all Product teams measure contractual SLAs/KVIs and publish performance results
  • Monitoring the effectiveness of the delivery teams against SLA/KPI’s, driving through change as needed to deliver continual service improvement
  • Preparing and coordinate regular IT Service Reviews for D&T Commerce solutions that cut across all technical layers
  • Coordinating work with any partner organizations related to ITSM initiatives for D&T Commerce
  • Setting-up and maintaining service offerings and service catalogues for D&T Commerce solutions in the ITSM tool (currently ServiceNow)
  • Contributing to and/or coordinate the development of ITSM deliverables such as current state assessment reports, future state designs, requirements documents, IT process flows, operational procedures, etc.
  • Maintaining awareness on state of health for each technical layer in our D&T Commerce solutions to enable rapid intervention if required
  • Delivering simple and effective messages to IT & non-IT audiences enabled by a good understanding of how changes in the Application, Integration, Infrastructure dimensions effect the final customer experience
  • Producing meaningful and accurate reports in tools like Excel, PowerBI, or other reporting suite
  • Rapidly identifying and diagnose poor service performance, its underlying causes and articulate improvement plans to correct it
  • Working with IT teams to teach and mentor on Incident Management, Problem Management and Change Management practices
  • Providing advice to the D&T Commerce team and individual Product teams on what opportunities and risks are foreseen for our portfolio of Products and solutions
  • Liaising effectively with business owners (non-technical), technical owners and other stakeholder groups (e.g. Information Security, PMO, etc.)
  • Taking command of crisis or degraded service situations and deliver results that are understood and accepted by senior stakeholders



  • Bachelor/Master’s degree or equivalent work experience
  • At least 2-5 years of experience working with established IT Service Management practices in a corporate environment
  • Experience facilitating requests and tasks across technical teams, third party vendors and internal customers
  • Candidate has excellent relationship skills for dealing with customers, vendors and management
  • Candidate is both communicative and a good communicator at operational and tactical levels across a diverse landscape of technology partners
  • Knowledge of ITIL
  • At least 1 year of direct IT operations/service management experience ideally in the FMCG industry
  • Certified ITIL v3 Practitioner with expert understanding of the Service Design, Transition, Operation stages or equivalent ITIL v4 Service Management practices would be a big plus
  • Knowledge of: Dynamics 365, Hybris Commerce, Magento, Salesforce would be a plus



  • A non-corporate atmosphere full of openness to innovation
  • Team-building events
  • Work in an international environment
  • Various forms of employment
  • Benefits package

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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