Technical Delivery Manager

Responsibilities:

• Managing relationship with the other Service Lines. Ensuring adherence towards the Service management process
• Act as SPOC for roles like Problem co-ordinator, Lead Change Assessor, Change Assessor, Change Owner and Release Owner as required within the Service Support processes
• Providing consultancy inputs to our business and others in relation to change programmes, new projects for the service line
• Manage & oversee supplier managed services like Virtual meeting rooms, Video/Audio conferencing
• Manage hosting and cloud services like AWS & Azure.Manage hosting and cloud services like AAD, MFA, AD Risky users, Azure Backup, ADFS, Access Management, CTERA, AD-ID protection, PIM etc.
• Provide support and configure Azure Backup
• Manage end to end web server infrastructure, web components & digital platforms
• Provide and configure SharePoint and M365 solutions, features, sites, workflows, web parts, and master pages
• Developing sites, master pages, style elements, and JavaScript along with .Net, and scripting languages and database like SQL, MS Access etc.
• Basic understanding of database like MariaDB and language like perl
• Understanding of Developing workflows and approval processes within the web and SharePoint environment to support company business and communication processes
• Manage instant messaging services like SfB, Teams, Zoom
• Support Office 365 and related technologies. And serve as Office 365 Administrator in a 20000+ user environment
• Provide end-to-end root cause analysis and assistance for issues related to product line
• Work with the internal teams to establish and document application development standards, processes, and approval workflows for continual update and ongoing maintenance of the SharePoint site
• Provide 24/7 support of critical systems in a rotating on-call environment
• Lead continuous improvement streamlining of existing admin processes
• Troubleshoot and audit system health via performance monitoring software
• Assist in identifying and prioritizing remediation efforts for recurring issues
• Assist in ad-hoc reporting such as trend analysis on recurring incident types
• Contribute to Technology Operations Team (Infrastructure, Security and Help Desk) strategy and vision
• Help to guide project requirements, design & development, and deployment

Requirements:

• Minimum 4 years’ experience in M365 products, (specially exchange & Teams)
• Minimum 4 years in SharePoint online L3
• Minimum 3 years in Web Administrator/developer, L3
• Understanding of Unified communication system (Messaging, Conferencing (Audio, Web & Voice), Mobility other Collaboration tools) like polycom, cisco etc
• Good understanding of Azure, AWS
• Understanding of digital Platforms, AI and automation
• Knowledge of .Net., JavaScript, jQuery CSS, PowerShell & basic understanding perl
• Fluent English
• Demonstrable experience, in large complex international organisation of: Enterprise level knowledge , Client & service Support, Service Delivery/Projects
• Professional qualification or experience equivalent to administrating any IT system. ITIL Foundation level DevOps Foundation

Offer:

• Work in a team where a good atmosphere and team spirit is one of greatest values
• Work in an international environment
• Trainings & learning opportunities
• Constant support of dedicated consultant
• Team-building events organized by DCG
• Employee referral program