Onboarding Manager

Stanowisko: Onboarding Manager

Miejsce pracy: Warszawa

Data dodania: 19.08.2022

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Onboarding Manager


  • Coordinate onboarding of regional and global cash management solutions of all sizes and complexities
  • Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow-moving deals
  • Disciplined application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
  • Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews
  • Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction - navigate bank on behalf of client, leveraging global resources and escalation channels as required to ensure smooth delivery
  • Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed Customer Service handover process)
  • Attending, when necessary, Client meetings in close cooperation with TTS Product Sales and Relationship Managers
  • Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post onboarding reviews
  • Tracking and communicating internally the status of the deals
  • Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required
  • Participate in staff forums and survey process.
  • Complete all mandatory and personal development training as stipulated by controls officer and team lead
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing, and reporting control issues with transparency



  • 4-5 years relevant experience
  • Experience in Project Management
  • Results orientation - evidence of proactively driving projects is the conclusion
  • Self-starter and ability to take initiative in driving projects forward
  • Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank
  • Excellent organizational and planning skills
  • Excellent written and verbal communication skills
  • Excellent customer interaction and management skills
  • Negotiation and decision making / problem solving skills
  • Ability to work under high-volume workload and prioritize in an effective manner
  • Excellent communication, organizational and planning skills
  • Negotiation, decision making and problem-solving skills
  • Ability to manage high workload within a pressurized environment
  • Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
  • Ability to manage complex integration solutions, working alongside Technical and Technology teams



  • Private medical care
  • Life insurance
  • Co-financing for the sports card
  • Trainings & Learning opportunities
  • Work in an international environment

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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