Desktop Support

Responsibilities:

• Provide on-site (“hands and feet”) support for all end-user devices including laptops, desktops, printers, and video conferencing systems.
• Deliver Level 1 (L1) support for plant-based and manufacturing devices such as biometric systems, servers, network devices, HMIs, and related equipment
• Perform basic support tasks for non-network systems and applications, such as password resets and user account assistance
• Manage and support end-user devices, engineering workstations, servers, and network-related hardware
• Maintain up-to-date records of IT assets and support asset lifecycle management
• Execute monthly data backups for non-networked systems
• Ensure strict compliance with standard operating procedures (SOPs), validation and qualification processes, and quality management system (QMS) protocols
• Provide regular status updates, reports, and assist with administrative and project-related tasks

Requirements:

• Minimum 2–4 years of experience in IT support, preferably in a pharmaceutical or GxP-regulated environment
• Solid understanding of desktop support, hardware troubleshooting, and peripheral setup
• Basic networking knowledge and experience supporting network-connected devices
• Familiarity with backup solutions (Commvault or similar) and routine backup operations
• Experience with Active Directory and user account management
• Previous involvement in SOP adherence, system validation, or QMS procedures is highly preferred
• Ability to work independently, manage priorities, and respond effectively to incidents
• Strong communication skills and the ability to work collaboratively across teams
• Pharmaceutical IT experience is mandatory; prior work in a pharma manufacturing setting is a strong advantage
• Willingness to provide on-call support outside of business hours for critical issues

Offer:

• Private medical care
• Constant support of dedicated consultant
• Employee referral program