Customer Service/Export Assistant with Danish & English

Responsibilities:

• Preparing and processing export documentation, including invoices, packing lists, certificates of origin, and shipping documents
• Collaborating with logistics, cold stores, and freight forwarders to set up shipment plans and ensure stock availability
• Ensuring all documentation complies with international trade regulations and customer requirements
• Coordinating order processing activities, including order entry, confirmation, and tracking
• Liaising with customers regarding order status, shipping details, and delivery schedules
• Coordinating shipments with freight forwarders / carriers / logistics providers
• Assisting in ensuring compliance with customs regulations, including tariff classifications, valuation, and documentation requirements
• Staying updated on export control regulations, sanctions, and trade embargoes applicable to the company's products and destinations
• Ensuring compliance with export licensing requirements and restricted party screening
• Resolving customer complaints and issues related to export orders
• Maintaining accurate records of export transactions, shipping documents, and compliance documentation
• Communicating effectively with internal departments, including sales, production, and finance, to ensure coordination of export activities

Requirements:

• Fluent English written and spoken is a must
• Communicative knowledge of Danish - at least B1 level
• Proven experience in export administration, sales coordination, or a similar role (Minimum of 3 years)
• Experience with handling international trade, logistics, and settlements
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Excellent communication and negotiation skills to effectively interact with customers, internal stakeholders and external regulatory bodies
• Attention to detail and accuracy in handling financial transactions and documentation
• Ability to work independently with minimal supervision and as part of a team
• Customer oriented attitude
• Experience in using SAP system for customer order handling is an advantage
• Proficiency in Microsoft Office suite and adeptness in multitasking across various digital platforms and systems
• Bachelor University Degree in in Business, International Trade, Logistics, or a related field
• Flexibility in adapting to a dynamic business environment

Offer:

• Private medical care
• Co-financing for the sports card
• Language courses
• Training & learning opportunities