Client Onboarding Analyst

Responsibilities:

• Manage customer interactions throughout the onboarding lifecycle, including documentation handling, review, issuance, and system setup
• Ensure timely and accurate delivery of all account maintenance activities while providing exceptional customer service and issue resolution
• Lead and support various projects within the account services area, maintaining strong cross-functional collaboration with internal teams
• Consistently meet or exceed service level expectations, ensuring high-quality and efficient service delivery
• Maintain full compliance with internal controls, policies, regulations, procedures, and operational guidelines
• Build and sustain strong working relationships with clients and colleagues to ensure smooth communication and prompt handling of inquiries, issues, and requirements
• Accurately interpret and implement client requirements, supporting new customer initiatives and changes
• Monitor client satisfaction and service performance, proposing and driving process enhancements and innovative solutions
• Operate with a high degree of autonomy, applying independent judgment in day-to-day decision-making
• Promote a strong risk and control culture through rigorous adherence to established checkpoints and control processes

Requirements:

• 2–3 years of experience in documentation review, account maintenance, or related roles within financial institutions
• Strong interpersonal skills and the ability to work both independently and as part of a team
• Excellent verbal and written communication skills
• Highly motivated, resilient, and capable of working in a structured, high-volume, time-sensitive, and high-risk environment
• Fast learner with strong attention to detail and a proactive approach to problem solving; willing to go the extra mile
• Proficient in Microsoft Office applications
• Skilled in managing urgent and escalation cases while maintaining professional expectations with clients and internal partners
• Proficient command of English, both written and spoken
• Bachelor's degree or equivalent professional experience

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program