Client Account Operations Analyst

Responsibilities:

• Process client requests related to system setup, including updates of signatories and documentation lodgement
• Perform system maintenance activities in cooperation with internal partners based on documentation related to account opening and maintenance processes
• Respond to internal inquiries in a timely and professional manner
• Apply relevant banking regulations and internal procedures while processing requests
• Ensure all client instructions are processed with the highest level of accuracy and within defined deadlines
• Monitor and follow updates to internal procedures, policies, and external regulatory requirements
• Handle queries efficiently and ensure timely resolution
• Escalate urgent or risk-related issues through appropriate escalation channels
• Collaborate with and support other teams when required, including the possibility of assisting other processes or teams
• Participate in operational trainings, internal projects, conference calls, and system testing activities when required
• Maintain high levels of client satisfaction through strong product, process, and client knowledge
• Identify opportunities for process improvements and support their implementation
• Ensure compliance with operational procedures and controls to minimize operational risk and potential losses
• Support managers in quality assurance activities and ensure adherence to departmental standards
• Perform day-to-day operational tasks and any additional duties assigned by the supervisor related to the function

Requirements:

• 2 years of experience in a financial institution, preferably in client onboarding or roles involving system configuration and data management
• Understanding of banking products and processes related to opening and maintaining bank accounts
• Experience in client or stakeholder communication (internal or external)
• Basic knowledge of banking and financial services operations
• High attention to detail and strong organizational skills
• Good knowledge of MS Office tools, particularly Excel and Word
• Ability to work under pressure and meet deadlines
• Strong team spirit, flexibility, and reliability
• Fluency in English (both written and spoken)

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program