Service Delivery Manager with German

Stanowisko: Service Delivery Manager with German

Miejsce pracy: Wrocław - 100% remote

Data dodania: 30.05.2022

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Service Delivery Manager with German


  • Establishing and maintaining good customer relationship incl. customer satisfaction monitoring
  • Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)
  • Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)
  • Service delivery at expected quality level, SLAs, costs and contractual framework in every phase
  • Direct supervision of project or service team incl. team coaching and motivation
  • Management of internal and external service providers and management of sub-projects
  • Create strategies to maintain, improve and develop service delivery which supports business growth


  • At least 3 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments
  • Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment
  • Fluency in German (spoken and written), very good English
  • Very good customer facing and influencing skills
  • Analytical thinking and capability to plan and implement improvement actions
  • Certified in IT Service Management (at least ITIL V3 Foundation)
  • Certified in Project Management


  • Private medical care
  • Life insurance
  • Trainings & Learning opportunities
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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