Senior IT Operations Specialist (Production Support & Release Management)

Responsibilities:

• Support Release Management processes and software deployments to production environments
• Monitor, investigate, troubleshoot and resolve issues in production systems
• Act as L2 support for incident handling, ensuring timely resolution and escalation when needed
• Perform incident management, root cause analysis and contribute to preventive improvements
• Support operational stability, system reliability and service availability across distributed platforms
• Collaborate with development, infrastructure and support teams to improve production readiness and operational excellence
• Contribute to monitoring, alerting and observability practices to proactively identify risks and performance issues
• Support secure communication and authentication mechanisms across systems and services

Requirements:

• 5+ years of experience in IT Operations, Production Support, DevOps or Site Reliability-related roles
• Hands-on experience with Docker and Kubernetes
• Experience supporting CI/CD processes using Jenkins
• Knowledge of version control platforms such as GitHub or Bitbucket
• Experience working with Kafka in distributed environments
• Good understanding of SQL and troubleshooting data-related issues
• Knowledge of microservices architecture and distributed systems support
• Experience with authentication and authorization technologies (LDAP, Kerberos, JWT)
• Understanding of cryptographic tools and certificate handling (OpenSSL, keytool)
• Knowledge of secure communication protocols, including HTTPS
• Hands-on experience with logging and observability tools, including Splunk
• Experience with monitoring and alerting tools such as Prometheus, InfluxDB and Grafana
• Strong analytical and troubleshooting skills, particularly in incident and problem management
• Good interpersonal and communication skills, with ability to work effectively across teams
• Fluency in English (both written and spoken)

Nice to have:

• Experience with PostgreSQL administration or support
• Familiarity with enterprise-grade production environments in regulated or large-scale organizations
• Exposure to release automation and operational process improvements

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program