Senior IT Analyst

Responsibilities:

• Maintain in-depth knowledge of assigned applications and ensure their stable operation in production environments
• Provide technical expertise and support when issues occur in production
• Analyse system logs, monitoring data, and other diagnostics to identify and resolve incidents
• Assess impact, coordinate with support teams, and ensure services are restored quickly and effectively
• Coordinate deployments of fixes, preventive changes, and minor enhancements
• Plan and schedule deployment activities while ensuring developers and testers have prepared the release correctly
• Verify successful deployments and ensure production stability after changes
• Collaborate with development teams during new projects or major system upgrades
• Review requirements and solution designs to ensure long-term maintainability
• Participate in go-live rehearsals, deployment planning, and production handover
• Take operational responsibility for applications once they are live in production
• Participate in root cause analysis following incidents and propose preventive measures
• Identify opportunities to improve production stability, monitoring, and operational efficiency
• Contribute to improvements in tools, processes, and operational practices

Requirements:

• Minimum 5 years of experience in IT roles related to application support, production support, or IT analysis
• Previous experience in banking or financial services, ideally within payments processing or account management systems
• Strong analytical and troubleshooting skills with experience supporting complex applications in production
• Working knowledge of Splunk for monitoring, log analysis, and troubleshooting
• Ability to work independently on complex technical problems within a defined platform or domain
• Excellent English communication skills (written and spoken)
• Continuous learning mindset and willingness to stay current with technologies and industry trends

Nice to have:

• Basic knowledge of SQL for querying and analysing data
• Familiarity with infrastructure or middleware technologies such as Docker, Kubernetes, AppDynamics, Grafana, or PowerBI
• Experience with incident management, problem management, and change management, preferably within the ITIL framework
• Understanding of deployment processes, monitoring, and logging practices used to run critical production systems

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program