Contact Center Architect

Responsibilities:

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa
• Conducting customer workshops to gather requirements and crafting technical concept documentation
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON)
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI)
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment

Requirements:

• Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP
• Experience in conducting customer workshops and creating technical concept documentation
• Fluent communication skills in German and English (B2/C1) with the ability to work effectively with customers and partners
• Experience or strong interest in developing expertise in at least one of the target platforms: Genesys, Cognigy, or Parloa, including interface development, customization, and integration
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra)
• Interest in developing expertise in the Contact Center and/or Conversational AI domain

Nice to have:

• Knowledge of LLM and Prompting

Offer:

• Private medical care
• Co-financing for the sports card
• Training & learning opportunities
• Constant support of dedicated consultant
• Employee referral program