Client Onboarding Analyst

Responsibilities:

• Manage the end-to-end client onboarding process, including documentation preparation, issuance, review, verification, and account setup
• Coordinate daily onboarding activities, monitor pending requests, and ensure timely resolution of outstanding issues
• Act as a point of contact for clients and internal stakeholders, providing updates and addressing onboarding-related queries
• Collaborate closely with Compliance, KYC, Business Risk, Account Opening, and Tax teams to ensure efficient onboarding processes
• Review client documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements
• Ensure timely and accurate delivery of onboarding services in line with agreed service level agreements (SLAs) and quality standards
• Identify and resolve operational issues, manage escalations, and proactively address potential delays
• Support process improvement initiatives and participate in projects aimed at enhancing onboarding efficiency and client experience
• Maintain high standards of risk awareness, internal controls, and regulatory compliance
• Prioritize multiple tasks and requests in a high-volume, time-sensitive environment while maintaining accuracy and service quality
• Build and maintain effective relationships with internal teams to support business objectives and deliver high-quality client service

Requirements:

• 3–5 years of professional experience in client onboarding, account opening, documentation review, or related operational functions within financial institutions
• Practical knowledge of client onboarding processes, documentation requirements, and account opening procedures
• Good understanding of financial industry regulations, compliance requirements, and risk management principles
• Proficiency in English, with strong written and verbal communication skills
• Experience in direct client communication and managing relationships with internal stakeholders
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
• Ability to independently manage tasks, resolve complex issues, and make informed decisions
• Strong analytical and problem-solving skills, with excellent attention to detail
• Experience handling urgent requests, escalations, and competing priorities
• Ability to work effectively in a structured, high-volume, and deadline-driven environment
• Good organizational skills and the ability to manage multiple onboarding cases simultaneously
• Proactive, collaborative attitude combined with the ability to work independently with limited supervision
• Willingness to learn, adapt to changing requirements, and continuously improve existing processes

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program