Service Transition Manager

Stanowisko: Service Transition Manager

Miejsce pracy: Warszawa - remote

Data dodania: 11.05.2023

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Service Transition Manager


  • Work independently and as part of a team
  • Chair, facilitate and lead meetings
  • Deal tactfully, effectively and influencing colleagues across multiple teams
  • Take ownership of tasks given to you and see them through to resolution
  • Manage workload demands to tight deadlines when required
  • Understand key project technical documentation such as high level design/low level design documents
  • Understanding of service requirements and non-functional requirements
  • Act proactively and use initiative and exercise sound judgment in decision making
  • Understanding of ITIL Service Design and Transition
  • Understanding of the Project lifecycle
  • Awareness of technical solutions and technologies
  • Experience of formulating service definitions documents and other process related documents using tools like Visio



  • Demonstrable experience of Service Management/Service Transition.
  • Strong understanding of Transition Management principles, procedures and best practices
  • Strong customer focus and ability to manage customer expectations
  • Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to stakeholders at various levels
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Excellent analytical and problem-solving skills
  • Experience of identifying service based risks and issues
  • Working experience on Service Now tool
  • Reporting Skills using MS Excel/Powerpoint
  • Stakeholder relationship management experience
  • Strong negotiation ability and attention to detail
  • Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
  • Ability to work independently with little supervision - nice to have



  • Work in a team where a good atmosphere and team spirit is one of greatest values
  • Work in an international environment
  • Trainings & Learning opportunities
  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • Employee referral program

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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