Service Engineer Data

Stanowisko: Service Engineer Data

Miejsce pracy: Warszawa

Data dodania: 14.09.2022

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Service Engineer Data

Responsibilities:

  • According to general guidelines, independent preventive analysis of highly complex national and international customer-facing services (VoLTE, Packed Data)
  • Allocate E2E responsibility for Business services (SLA, OLA) and Continuously improve the quality of the Services (Functionality, Processes, Skills, etc.)
  • Provide Operation Project Manager role to address service requirements
  • Interface to the 3rd level support organizations and the related vendors
  • Support for 2nd Level Incident-/Problem Management/ Change Management - Carry out a thorough analysis of all reported problems in a timely manner, according to agreed severities. Provide Restoration and Permanent fix
  • Coordinate service KPIs with customers and document them in contracts (such as OLA's). Preparing, voting and updating agreements. From CFS quality parameters derive the relevant RFS criteria and vote
  • Identify and define monitoring requirements on the basis of contracts (eg OLA), coordinate them across divisions and ensure realization and reduce functionality
  • Develop CFS-specific training and conduct or coordinate with all involved units
  • Conduct service review meetings with internal and external suppliers (other ESOCs and hosting partners) and enforce partner improvement efforts

 

Requirements:

  • At least 3 years professional experience in the NT / IT environment ideally in the field of mobile data services/VoLTE, Voice, ePC services
  • Bachelor studies in the IT environment or communications engineering or comparable training
  • Knowledge background of 3G, 4G, 5G, VoLTE, Voice, ePC services
  • Project Management and Quality Management Skills
  • English – Communication level (B2)
  • Operation of complex networks, servers, firewalls, OMC, IT and network management systems

 

Offer:

  • Private medical care
  • Life insurance
  • Sports card
  • Trainings & Learning opportunities

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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