IT Service Manager

Stanowisko: IT Service Manager

Miejsce pracy: Gdynia

Data dodania: 12.02.2021

Diverse CG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

IT Service Manager


  • Ensure clear communication about env status
  • Act as a primary contact for all customer queries and issues
  • Ensure proper execution of service requests relevant to environments
  • Ensure detailed investigation & diagnosis of incidents & service requests
  • Perform root cause analysis of infrastructure problems and develop resolution plans
  • Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities
  • Produce management information including KPIs and reports
  • Ensure clear communication, knowledge sharing & training
  • Mentor and direct team members for timely completion of assigned projects
  • Work with different Development/Test teams to ensure plans are optimized within timelines
  • Oversee infrastructure upgrades, modifications and deployments
  • Involve in other Implementation team deliveries


  • Project Management
  • IT development, test and operations experience
  • ITIL Foundation
  • Understanding of incident, change and release management processes
  • Knowledge of JIRA and Confluence
  • Strong relationship management skills
  • Professional English level written and spoken


  • Private medical care
  • Various forms of employment
  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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