IT Service Desk Specialist

Stanowisko: IT Service Desk Specialist

Miejsce pracy: Warszawa

Data dodania: 20.12.2021

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

IT Service Desk Specialist

Responsibilities:

  • Provide support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers
  • Align IT activity to business, prioritize and assign necessary resources to swiftly close end users’ problems
  • Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents
  • Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents
  • Diagnose software and hardware problems in order to find the right solution and thereby help the end user
  • Actively participate in knowledge sharing among colleagues in order to create and implement best practice
  • Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth

Requirements:

  • At least 1 years of experience from a similar position and a bachelor’s degree (computer science or likely)
  • Fluent in written and spoken English
  • Knowledge of ITIL methodology – knowledge of incident, change and problem management will be considered an advantage
  • Open-minded as a person and like to work in a role with high customer-focus
  • Very good communication skills and are solution oriented with a ca-do approach when dealing with challenges

Offer:

  • Private medical care
  • Life insurance
  • Trainings & Learning opportunities
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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