Client Support Service Desk Analyst

Stanowisko: Client Support Service Desk Analyst

Miejsce pracy: Gdańsk

Data dodania: 17.05.2021

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Client Support Service Desk Analyst

Responsibilities:

  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
  • Respond to incident alerts, making sure that they are progressed effectively within defined service levels and call management guidelines
  • Manage and complete scheduled tasks on time
  • Ensure effective client communications take place
  • Ensure the effective assignment and escalation of incidents to engineers where appropriate
  • Advise the Team Lead of emerging issues
  • To adhere to ITIL framework processes
  • Share information across your team and department
  • Contribute documentation to the shared knowledge base
  • Update, edit and remove client contacts from internal systems when necessary
  • Investigate and resolve event calls or incidents with a pre-defined reaction process

Requirements:

  • Basic technical awareness of IT infrastructure and the architectures deployed within Client's solutions
  • Excellent customer service skills
  • Excellent demonstrable written and verbal English communication skills
  • Able to communicate in groups with confidence and conviction
  • Ability to multi-task and work well under pressure
  • Ability to be receptive to feedback, willing to learn and embrace continuous improvement
  • Good team working skills are essential
  • Previous experience in a customer service role
  • Knowledge of the ITIL framework and its function in IT is desirable but not essential
  • Knowledge of a call management system and its function is desirable but not essential

Offer:

  • Private medical care
  • Life insurance
  • Trainings & Learning opportunities
  • Fruit in the office
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

Obserwuj nas: