Client Onboarding Analyst

Stanowisko: Client Onboarding Analyst

Miejsce pracy: Warszawa

Data dodania: 23.03.2021

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Client Onboarding Analyst


  • Processes client’s requests related to system set up including account openings/closures/maintenances both as a Maker and as a Checker with highest accuracy and with upholding internal SLAs
  • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
  • Provides response to client and internal inquiries
  • Applies appropriate bank’s regulations while processing the requests
  • Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents
  • Documents operation procedure updates
  • Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to)
  • Verification and authorization of data entered in the systems
  • Ensures all queries are dealt with in an efficient and timely manner
  • Escalates urgent / risk issues through the appropriate escalation channels
  • Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process
  • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing
  • Assists in the implementation of validated process improvements
  • Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes
  • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency


  • Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word)
  • Fluent in both written and spoken English
  • Be able to work under pressure and to meet
  • Previous experience in financial services preferred
  • Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking
  • Bachelor’s/University degree or equivalent experience


  • Private medical care
  • Various forms of employment
  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

Agencja doradztwa personalnego (nr licencji 4642)

Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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